Shipping & Returns Policy

Shipping Policy

• In stock items are shipped within 2-3 business days upon confirmation of payment and an estimated delivery date and package tracking information will be provided. Variations to this may result from shipping restrictions, payment authorizations, packing and dispatching of the order.
• Orders are dispatched via FedEX Home Delivery, unless otherwise requested (i.e., Overnight or Express Delivery).
• If we are out of stock on an item we usually stock, shipping will occur as soon the item is restocked. For additional fees, we may be able to expedite an order and we will provide an estimate of the resulting time.
• For "Standard Non-stock" items - Shipping & Delivery is under the control of the Manufacturer we will share updates for the timing of manufacturer shipments as they are made available.
• For "Special-Order/Custom" items – Shipping & Delivery is also under the control of the Manufacturer and/or third parties, We provide an estimate of manufacturing time and the delivery time to the US - typical Custom orders are estimated at 8-10 weeks. Additional shipping costs for Air Freighting of some items may apply.

International Customers For International Shipments - the customer will be responsible for all import taxes, duties, & tariffs (if any) as per their country's governing laws in order to clear customs. Shipping Damage If your product arrives damaged, please call us IMMEDIATELY at 1-404-522-5168. Shipping damage must be reported within 2 business days of delivery to ensure a replacement or refund can be issued. Returns Policy
Defective Items In the rare event you receive an item deemed to have a manufacturing defect, we will be happy to replace/exchange the item. Non-Defective Items Based on the information provided by our customers during the purchasing process, we endeavor to work with our customers to assist in choosing the appropriate products for their individual situations. However, we do not guarantee the suitability of the product to your situation and changing your mind is not a reason to allow a return. The customer must contact Kemela within 7 days of receipt if there is an issue with their purchase. If determined to be acceptable and appropriate, the customer will be provided with a Return Merchandise Authorization Number (RMA#). Items can only be returned with an RMA number approved and provided by Kemela.
Please note: Sales/Clearance/"Final Sale", as well as custom or 'special' order items are non-exchangeable and non-refundable and cannot be returned. Used/Outlet items are considered ‘final sale’ and cannot be returned. Fees for Returns We will implement a 20% restocking fee for all approved returns. Custom/Special order items are subject to a restocking fee of up to 50% of the item’s cost. In the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing, a partial refund may be given, or the return may be refused. All costs for shipping the original item are non-refundable. Refused Shipments to Customers Packages refused for any reason other than shipping damages will not be refunded. Cancelled Orders

• Once an order is shipped, it cannot be cancelled
• Special Order/Custom items, in most circumstances, cannot be cancelled, once you order has been received/processed

QUESTIONS AND CONTACT INFORMATION For all return related issues, you are encouraged to call our showroom at (404) 522-5168. Alternatively, you may contact us at sales@kemela.com or by mail at: Kemela Contemporary Audio, 536 Seminole Ave NE, Atlanta GA 30307